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Refunds & Returns

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At Velunia Glow, customer satisfaction is important to us.

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of receiving your order. To help us resolve the issue quickly, please include your order number and clear photos of the product received.

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Eligibility for Refunds

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Refunds or replacements may be approved in the following cases:

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• The item arrived damaged or defective.

• The wrong item was received.

• The item was lost during transit and confirmed by the shipping carrier.​

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Non-Refundable Situations

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We do not offer refunds or returns for:

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• Change of mind after purchase.

• Incorrect shipping information provided by the customer.

• Delays caused by customs, carriers, weather conditions, or other circumstances beyond our control are not eligible for refunds.

• Products that have been used, opened, or damaged by the customer.​

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Refund Process

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Once your request has been reviewed and approved, the refund will be issued to the original payment method used for the purchase.

Please note that processing times may vary depending on your bank or payment provider.

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Contact Us

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If you have any questions regarding refunds or returns, please contact us at:

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veluniaglow@outlook.com

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We aim to respond within 24–48 business hours.

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Refunds are processed to the original payment method only.

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